Theme support policy

As a Shopify Theme Partner, we aim to provide high-quality support to merchants using our themes.

Our responsibilities

• Assisting merchants with theme-related inquiries, including troubleshooting, configuration guidance, and general usage support.
• Aiming to respond to merchant support requests within two business days to ensure timely assistance.
• Diagnosing and resolving technical issues within our theme, such as broken layouts, dead links, or logical errors. Fixes will be made available in theme version updates.

Limitations of support

We are not responsible for:

• Customizations or modifications made to the theme after installation.
• Bugs or issues caused by customizations performed by the merchant or third parties.
• Issues related to the Shopify platform, third-party apps, or external integrations.
• Performance or compatibility issues arising from the merchant's unique setup outside of our theme's default functionality.

Bug fixes and critical issues

• Critical bugs or issues that significantly impact merchant operations will be addressed as a priority and included in a version update.
• Non-critical bugs will be resolved in a timely manner and included in version updates to maintain the quality and reliability of our theme.